Refund Policy

Return & Refund Policy
At Tobollo Skincare, we stand behind the quality of our products. We offer a 30-day return window from the date of delivery for unopened and unused items.
To initiate a return:
  1. Email us at solutions@tobollo.com with your order number and reason for return.
  2. We will review and issue a Return Authorization (RA) number if approved.
  3. Ship the item back with the RA number clearly marked.
Important Notes:
  • Returns are not accepted without prior authorization.
  • Opened or used products are non-returnable for hygiene reasons, we will initiate a return less refund if approved.
  • Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
  • Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–7 business days.
Defective or Damaged Items
If your product arrives damaged or defective, please contact us within 48 hours and we will happily arrange a replacement or full refund.